At US Organic Seed Sales Store, we’re committed to making your gardening journey as smooth as possible. Whether you’re planting our organic seeds or using our premium gardening supplies, we want you to have the best experience from order to harvest.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (for orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Gardener’s Tip: For fastest delivery, choose our Standard Shipping option. Track your package using the number provided in your shipping confirmation email.

Returns & Exchanges

We stand behind our products 100%. If you’re not completely satisfied with your purchase, we offer a simple return and exchange process.

Eligibility

  • Timeframe: Requests must be made within 15 days of receiving your order
  • Condition: Items must be unused, in original packaging, and resalable
  • Proof of Purchase: Include your order number or receipt

Non-Returnable Items

Due to agricultural regulations and hygiene standards, we cannot accept returns on:

  • Opened seed packets (including all seed categories: Flower, Fruit, Herb, and Organic Seeds)
  • Used gardening containers (Grow Bags, Hanging Planters, Indoor/Patio/Railing Planters, Pots & Planters)
  • Custom or personalized items

Return Process

  1. Contact Us: Email [email protected] within 15 days of delivery using our template below
  2. Wait for Approval: We’ll respond within 2 business days with instructions
  3. Package Securely: Include all original packaging and materials
  4. Ship Your Return: Send to our address (provided in approval email) using a trackable method

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear US Organic Seed Sales Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item Name: [Product Name]
– Reason for Return: [Please specify]
– Preferred Resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Processing

  • Timing: 5-7 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original fees are non-refundable unless the return is our error

Exchanges

  • We’ll ship your replacement after receiving your return
  • Price differences will be refunded or charged accordingly

Damaged or Defective Items

Contact us within 3 days of delivery with photos. We’ll typically send a replacement immediately (no return needed).

Need Growing Advice? Before returning seeds for germination issues, email our gardening experts at [email protected] – we’re happy to help troubleshoot!

Return Address

Upon approval, send returns to:

US Organic Seed Sales Store Returns
4309 Pin Oak Drive
Long Beach, US 90807

Questions?

Our friendly customer service team is here to help. Email us at [email protected].

Happy Gardening,
The US Organic Seed Sales Store Team