At US Organic Seed Sales Store, we take pride in providing high-quality organic seeds and gardening supplies to help your garden thrive. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a straightforward returns and exchanges process.

Our Promise: We stand behind our products 100%. If your seeds don’t germinate or your gardening supplies arrive damaged, we’ll make it right.

Return & Exchange Eligibility

  • Timeframe: Returns and exchanges must be requested within 15 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Proof of Purchase: Please include your order number or receipt.

Non-Returnable Items

Due to the nature of these products, we cannot accept returns on:

  • Opened seed packets (for quality control and agricultural regulations)
  • Used grow bags or planters (for hygiene reasons)
  • Custom or personalized items

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item(s) in their original packaging.
  4. Ship Your Return: Send the package to our return address (provided in your approval email). We recommend using a trackable shipping method.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear US Organic Seed Sales Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Reason for Return: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name]] Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition. Thank you, [Your Full Name] [Your Contact Information]

Refund Processing

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return.
  • If the exchange item costs more, you’ll need to pay the difference.
  • If it costs less, we’ll refund the difference.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 3 days of delivery with photos of the damage.
  2. We’ll typically send a replacement immediately (no return needed).

Gardener’s Tip: Having trouble with seed germination? Before returning, email our gardening experts at [email protected] – we’re happy to provide growing advice!

Return Shipping Address

Upon approval, returns should be sent to:

US Organic Seed Sales Store Returns
4309 Pin Oak Drive
Long Beach, US 90807

Questions? Our friendly customer service team is here to help. Email us at [email protected].

Happy Gardening,
The US Organic Seed Sales Store Team