Welcome to our FAQ section! Here you’ll find answers to common questions about our organic seeds, gardening supplies, and shopping experience. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer support team.
About Our Products
What types of seeds and gardening supplies do you offer?
We specialize in organic, high-quality gardening products including flower seeds, fruit seeds, herb seeds, houseplants, planters (indoor, patio, and railing), grow bags, irrigation systems, and various gardening accessories. Our selection focuses on products that help both beginner and experienced gardeners cultivate thriving plants.
Are your seeds truly organic?
Yes! We’re committed to offering only certified organic seeds that are non-GMO and grown without synthetic pesticides or fertilizers. Our organic seeds are carefully selected for quality and germination success.
Do you offer complete gardening kits for beginners?
Absolutely! Our Planter Success Kits include everything you need to start growing, combining our best seeds with appropriate planters and accessories. These are perfect for those new to gardening or looking for convenient solutions.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts, but you’ll receive email notifications at every stage of your order’s journey. We’re working on account features for future updates!
How can I modify or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so the sooner you reach out, the better chance we have to accommodate your request.
Shipping & Delivery
What are your shipping options and costs?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after shipment
- Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after shipment
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. International customers should be aware that customs fees or import taxes may apply, and some countries have restrictions on seed imports.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep!
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Please contact us at [email protected] to initiate a return. We want you to be completely satisfied with your gardening experience.
What if my seeds don’t germinate?
While we take great care in selecting quality seeds, germination can be affected by many factors including storage conditions and planting methods. If you experience issues, please contact us with details and we’ll work to make it right.
What if my items arrive damaged?
We carefully package all items, but if anything arrives damaged, please contact us immediately with photos of the damage. We’ll arrange for replacement or refund as appropriate.
Still Have Questions?
Our gardening enthusiasts are happy to help! Contact us at:
Email: [email protected]
Mailing Address: 4309 Pin Oak Drive, Long Beach, US 90807
We typically respond within 24 hours during business days.
Happy planting from all of us at US Organic Seed Sales Store!